Spas and Hot Tubs
Our satisfied customers are our testimony to providing an
excellent product combined with superior service!
01/29/08
I purchased a Thermo Spa round hot tub in November from
a salesman from Pittsburg. He sold me a bill of goods but
we were happy with the tub until I needed chemicals which
I decided to get local. Low and behold, when I walked into
The Place on Rt. 18, I saw a similar hot tub to mine at a
lot less money. After talking to Andrea from The Place, she
informed me that it was made from the same manufacturer as
mine. They are very knowledgeable and very helpful at The
Place. I will let them handle all of my spa needs in the
future.
Thank you,
Bob Madar
Valley City, Ohio
01/12/08
Thank you! Thank you! Thank you for our wonderful new spa.
We love it!
I can’t believe how much we have enjoyed our spa in the short time that we have owned it. I look back and laugh at my pre-purchase concerns if we would really use a spa and be happy with it. My husband and I relish relaxing in our spa any time of day, every day. Our young children greatly enjoy it too. We have entertained friends and I have even hosted a “ladies spa day” for some girlfriends.
The novelty of new items can wear off over time, but I have
no doubt that the relaxation and enjoyment of our spa will
make it a wonderful retreat for years to come.
We greatly appreciate The Place for helping us to select
and purchase the right spa for our family and our lifestyle.
With all of the manufacturers and models of spas available,
it can be very confusing and overwhelming to make the best
decision. In our ten month search of many on line manufacturer
sites and many local spa retailers, we discovered that The
Place had over 20 years experience in selling spas. We also
learned that The Place had done its research in selecting
the best-made, quality spas to sell in their showrooms.
When
we visited The Place, we met a wonderful person in Donerae.
She spent hours sharing her spa knowledge and experience
with us and helping us to select the right model for our
family. Finally, our long search for the perfect spa was
complete.
With The Place’s exceptional customer service, friendly staff
and numerous lines of spa and other relaxation products,
our family looks forward to being loyal and grateful customers
to The Place for many years to come.
Very truly yours,
Christine Van Duhn
Broadview Heights.
We have been owners of a Manhattan Gold Coast spa since
May 2004. Our intent was to purchase this luxury item for
relaxation but it has proven to be so much more. The personnel
at The Place in North Royalton and Medina, Ohio are friendly,
fun to talk to and most importantly, knowledgeable. It’s
fun to enter the store because you feel as though you are
beginning a vacation!
Donerae Testa and Ann Kurilec work hard to make that happen.
Our spa was delivered on time and the installers worked quickly
and with well-mannered professionalism. They explained how
to start up the spa and answered all our questions clearly.
We also found the instore maintenance class to be invaluable
because the instructor, Ron, a repairman carefully explained
how the spa worked and how proper care can prevent a maintenance
call.
We use our spa daily and the maintenance time to keep the
spa clean and sanitary is minimal. Five minutes on a daily
basis, 10 minutes weekly and 2 ½ hours four times
a year to drain, clean and refill the spa. This small amount
of time is a well spent investment in a relaxed and calm
way to end each day (and sometimes start the day too!). Using
our spa goes well beyond relaxation. It is a time to think
and meditate. It’s time to unwind, regroup, and recharge.
It’s time to breathe! We have found that our family
has grown closer because of the time spent together soaking
away the hours.
10/29/07
Dear Ms. Reedy,
I just wanted to take a moment to compliment your associate
Mike Justice. I had the occasion to work with Mike on Saturday,
October 27th at a home at 6009 Champagne Shore in Medina.
The home is for sale and there is a hot tub on the patio
that is included in the sale. The potential buyer asked that
it be in working order at the time of title transfer.
Mike Justice was the technician who appeared and spent considerable
time SERVICING the unit, which had definitely been neglected
by the previous owners. Mike was EXTREMELY professional and
a pleasure to be around. He replaced the part, and continued
to investigate the unit for any other potential problems.
Mike was very knowledgeable, detailed in his efforts and
very particular about the condition of his repair and the
unit itself. He did a ‘miraculous’ job of getting
this particular hot tub up and running! With absolutely NO
experience with hot tubs, I was dependant on his expertise
and it was definitely MOST APPRECIATED.
He is a valuable employee, and I want to make sure that
you knew that. I would recommend Mike to anyone who needs
expert service. He was a delight! Please convey my appreciation
to him with a BIG thank you!
Sincerely,
Judy Ruppelli,
Realtor Real Living Realty One (330) 807-4663
12/01/07
Dear Coast Spas,
We love our hot tub. The lights and the volcano are my favorites.
We use it everyday!!! Thank you for the excellent service,
your installers were wonderful as well.
The Peterson’s
It’s hard to believe that it was 8 years ago we came
to the Cleveland Home Show and bought our spa from The Place
in Medina, Ohio. It has run with out a hitch ever since.
We use it all winter and have really enjoyed it. This definitely
is The Place to buy.
John and Jeannette Meriwether
Owner of Merco Marine in Wellsburg, W.V. Builder of docks,
marinas, and dock components www.mercomarine.com
02/09/07
My fiancé and I bought a great Coast Spa. We love it very much and has improved our health greatly. It has also helped us loose weight. A hot tub is a great way to relax after a busy, hectic day. Keep up the good business and the sales people are great.
Connie Hassing and Charles Carrick
Bedford, Ohio
Dear Donerae,
I would like to take this opportunity to thank you for the
advice you gave me today concerning my hot tub and the price
of replacing my spa cover.
Just a quick note to let you know that I should have listened
to you back in May of 2003. I thought I new better and bought
a Gulf Coast Spa from a furniture store in Cleveland, Ohio.
I did initially save some money, paying approximately $4800
for the Rotunda Spa; however, I am approaching the amount
of money in repairs that I would have spent if I bought the
spa from The Place.
As of this date, I have had to replace the following items:
On March 4, 2006 I had to replace the Spa Pack, which cost
me $321.00 (prorated) and the main pump for $361.00 plus
labor at $180.00. This totaled $862-thank goodness for the
prorated price of the spa pack or we could have added another
$200.00.
In 2004 I had to replace the Control Panel, but that was
under warranty so it only cost me the frustration of having
to figure out what was wrong with the spa and the wait for
the repair.
As of this date I have had to replace the filter cover pad
a($39.95) and four head rests ($34.00 a piece), and they
are already showing wear and tear and will have to be replaced
again. There goes another $175.95.
The main reason that I stopped in was to price a Spa Cover,
since the one I received with the spa is no longer functional.
The top has ripped at the seams, the insides have broken
and all in all is pretty useless. This will costs another
$400.00 to replace.
The craftsmanship of the cabinet that the tub sits in is
also suspect. It is separating at the top of the joints of
the cabinet and basically looks nasty. I have maintained
the proper care, applying linseed oil and the likes, but
the cabinet still looks pretty beat. You were right, the
wood does require care and it does age, looking nasty after
awhile.
So once again, I have learned cheaper is not better. I should
have listened to your sound advice back then, and I will
in the future. I do appreciate the time you spent with me
today. It is nice to have someone local to deal with rather
than a call to Florida. Even though the guys at the furniture
store are very nice, they nothing about big tubs filled with
hot water.
Sincerely,
Mike Cepik
North Royalton, Ohio
Bought our hot tub from you @ the Home Show last year. Best toy we ever bought! Use it year round…sooooo relaxing.
Originally worried about maintenance- but NO PROBLEMS! Easy to take care of and good support from “The Place”.
Name withheld
Chris and I have spent the last year shopping for the perfect spa. Finally, after many trips to various stores and speaking to numerous sales people and current spa owners, we agreed to purchase a Coast Spa from “The Place”. Our referral to “The Place” served to be very worthwhile! We really appreciated Andrea’s expertise and insight in to many aspects of the spas. In addition, we were grateful for the opportunity to wet test our spa.
Thank you so much for a very pleasant experience!
Chris and Robin Marshall
“P.L.U.R.”
The Coast Spa has been great. We love the lighting. We use
it all the time and it’s great for parties or just for relaxing. Now that we know how to take care of the chemicals, it’s a breeze to take care of. We’ve
had our spa for six years and it is as good as when we first
got it.
Mr. Tracey
We didn’t realize how much we were going to use our spa, but we find we use it everyday. Sometimes we use it twice a day and feel like it is the best investment we made!
The Lamberts
Coast Spa is Quality
8 years – two repairs- Pump once (warranty)
electric wiring (second time)
Service people were very knowledgeable- working around our problem to keep costs low.
Tom Huntley
We love our hot tub. It’s like a mini vacation every time
we get in! This is by far the best $8000 we have ever spent-
a great investment for our home and in ourselves!
Troy and Wendy Ridenoun
Hi Andrea,
Pam and I are up to the IX Center again this year and are having a good time. We saw your display and thought we’d stop by and say Hi. So Hi! We also would like to tell you how much we enjoy our spa and gazebo. It’s so nice to come home from work, shower and get in the spa – it’s so relaxing. We just love it.
Also, we want to thank you for all the help you have given us on how to take care of our spa. Thank you again.
Sincerely,
Harvey & Pamela
Bachtel
Port Clinton, Ohio
Dear Andrea,
Just a quick note to say after 6 years of ownership, we
couldn’t be happier with our “Coast Spa”. Thanks to you and your staff for all of the great service.
Best Regards,
My name is Kevin Goodwin. I bought a spa from them in the 1999-2000 period. I have enjoyed it immensely for all these years. Feel free to call me @ 330-527-4030.
We love our spa. We use it every night!
Lois and John Culp
Lakewood, Ohio
We bought the Bella hot tub last year, 2007 at the Home & Garden Show. We love it! It is so easy to care for.
I have fibromyalgia and sitting in the hot tub has helped me tremendously.
We put it in our basement for more privacy and convenience. The sales people and set-up delivery staff was great and very helpful. Thanks again.
Sandy Hoff
The Place is a great “place” to shop. We love all the answers to all our questions we ask over and over again. We sometimes shop around to compare prices, but always go back to The Place. We have a hot tub – it’s great, we also have a sauna, it’s the best. We looked for three years before we bought one. “The Place” was the best. Next our project is a fireplace insert, they have just what we want. Andrea is the nicest person to work with. She knows a lot and helps me with everything.
“Shop the Place, it’s the best!”
Butch and Donna Mumaw
My wife and I just love our hot tub. We use it almost everyday. It took us a while to decide to get one, but we feel it was one of the best decisions we ever made. I wish we would have done it many years ago.
Brian and Tammy Hastings
02-12-06
-Never buy a tub without lights
-Foot jets is a must
-best thing I ever did
-grandkids love it
-bought tub in 2001
Jim Corbett, Canton, Ohio
We have had a Quest spa since July, 07. Really enjoy the peace and quiet. It is the best when it is cold and snowing. The biggest thing we noticed is that we sleep better after we have been in the spa.
Rod Fleming
Dear Donerae,
Just wanted to let you know how much we have appreciated
everything you all have done for us in the purchase of our
Coast hot tub and Heat & Glo fireplace (both of which we love!).
Delivery, custom building, set-up, and follow-up have been superb. We’d
like to personally thank you, Tim, Troy, Chad (and the other
young man who helped in the delivery of the hot tub), and
Gary for all their hard work. Both the hot tub and fireplace
look great in their new surroundings, and we have all of
you to thank.
Sincerely,
Ted and Marilyn Neale
Your customer for life!
The Place helped me with getting my first hot tub. “Best” purchase I ever made! Use it every nite – no troubles.
Lots of bubbles!
Steve & Gloria
2/10/2006
We bought our spa 3 years ago. I love to sit and relax in
the evening. The best part is the lights and the stereo system.
I can sit for hours and just listen to the music with the
lights revolving different colors. It’s been one of
the best purchases we made.
Sincerely
The Shiff’s
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