Returns

We are committed to your satisfaction and want your shopping experience to be hassle-free. If there is something wrong with your order, we have a flexible returns policy that makes it easy for you to return or exchange an item. To facilitate a return or exchange, e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (330) 239-4000 or toll-free at 1-800-720-2377. We are open Tuesdays to Thursdays from 10 AM to 8 PM EST and Fridays, Saturdays, and Mondays from 10 AM to 6 PM EST. We are closed on Sundays. We back all manufacturer's warranties.

Shipping

Shipping is calculated based on the weight(s) of the item(s) being purchased. All items are shipped using UPS Ground services, and more services will be added as they become available. All orders will take approximately 1-3 business days to ship, and transit times can be estimated using the below outbound view map:

FREE SHIPPING ON ORDERS $80 AND UP: This offer is valid on spa care products only. Discount will be automatically applied during checkout. To qualify for this offer, your order must consist ONLY of qualifying pool and spa care products; all other items must be purchased in a separate order.