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Please extend our heartfelt thanks to Tim Polasko for his outstanding extra effort and initiative after the recent purchase of our Napoleon Grill. Tim has made two service calls to our home since the date of delivery. One time to troubleshoot the side burner that I thought was malfunctioning (reading the instructions always helps!) and the second visit to help me install a fuel gauge regulator. On both occasions, Tim took the same time to explain the unique features of our grill in a lucid and easily understood manner and gave us many helpful and unsolicited tips. He was patient, very respectful and made sure there were no questions left unanswered before leaving. When he left, we felt special. This is the essence of a great customer service company! What makes our experience even more impressive is that Tim took the initiative to do this after hours and on his own time! That’s simply outstanding! In addition, Tim has been unfailingly prompt in his follow up with back-ordered accessory items. His diligence and commitment to excellence is noteworthy and he will excel, I am sure, at whatever position of responsibility that you promote him to. As a co-founder of a real estate firm, I’bout what you do always pays off!
Very best regards and thank you,
Jeff and Mary Ann Meola
ABR Co-Founder, RE/MAX Omega Broker, US Army Retired
Ron, I want to say a special "Thank You" to everyone at The Place. We purchased a number of (custom fire place/saunas) items and the service has been extraordinary. Everyone is always ready to be of assistance in a timely and friendly manner.
We will be leaving the area the end of April and just wanted to take this opportunity to say it's been very pleasant working with everyone in the past. We are sure the new owners of our home will have the same positive experience when you serve them.
Marilyn (Broadview Heights, OH)
Wanted to let you know how much we are enjoying our pre-owned spa. If we would have known about The Place and the pre-owned spas sooner, we would have bought years ago. You and ALL the staff that we met are the most pleasant people to talk with. No pressure sales and you all took the time with us until all our questions were answered. The Place is truly a family business. We will be back when we are ready to upgrade and are telling all our friends who are thinking of buying a spa to come and see you. Thanks.
Jim and DeeAnn ( Wellington, OH )
